Delivery Policy
Free Click and Collect
We offer a free click-and-collect service from our store at 175 Bruntsfield Place, EH10 4DG, for in-stock items. Orders are typically ready for collection within 24 hours, and we’ll notify you via email as soon as your order is ready. You can pick up your items during our store opening hours: Monday to Saturday, 10am–5pm, and Sunday, 11am–4pm.
UK Delivery
We provide FREE standard delivery within the UK on all orders over £150.00. For orders under £150.00, a fee of £3.50 applies for our standard delivery service.
Standard Delivery Service:
• Orders are dispatched via Royal Mail or DHL with an estimated delivery timeframe of 2–4 working days.
• Both services are tracked but not signed for.
You can also choose from additional delivery options at checkout:
• Royal Mail Next Day Delivery: £6.00
• DHL Next Day Delivery: £9.00
Orders are prepared during office hours and collected by couriers Monday to Friday. While we aim to dispatch orders promptly, delivery timeframes are estimates and may vary during busy periods or unforeseen circumstances.
If you have questions about your order, please contact our team on 0131 609 3200 or email us at
UK Next Day Delivery
We offer next day delivery services for those who need their orders sooner:
• Royal Mail Next Day Delivery: £6.00
• DHL Next Day Delivery: £9.00
Important Information:
• Orders must be placed before 10am to qualify for same-day dispatch on a next day delivery service. Orders placed after this time will be dispatched the following working day.
• Next day delivery services operate Monday to Friday. Orders placed on Fridays will not be delivered on Saturday unless specified.
• While we make every effort to ensure your items arrive on time, next day delivery is not a guaranteed service. Delivery may be delayed during busy periods, adverse weather conditions or courier disruptions.
If you have questions about your order, please contact our team on 0131 609 3200 or email us at
Made-to-Order Products
Many of our products are made-to-order, and lead times vary depending on the item. Once you place an order, we’ll confirm the delivery details, including an estimated delivery date.
When your product arrives with us, we will contact you to arrange delivery. For orders containing multiple items, we can wait until all items are in stock before delivering them to you, if preferred.
Delivery and On-Site Installation
We offer delivery with on-site installation for eligible products. If this service is required, please contact our team at
Please note: On-site installation is unavailable for customers outside of the UK and does not apply to electrical products.
International Shipping
Our website currently caters to UK shipping only. However, we can arrange international delivery. If you’re outside the UK and see something you like, please get in touch with us at
All Deliveries
Once your order is placed, you’ll receive an initial confirmation email, followed by another email with dispatch details, including tracking information. If the delivery address is unattended, the courier may leave a notification card with their contact details, although this cannot be guaranteed.
If your parcel does not arrive and no card is left, please contact us, and we’ll assist in tracking your order.
Delivery Charges
Please note that delivery charges are non-refundable for returned orders, and the cost of returns must be covered by the customer.
We offer FREE standard delivery within the UK on orders over £150.00. For orders under £150.00, delivery charges are as follows:
• Standard Delivery (2–4 working days): £3.50
• Royal Mail Next Day Delivery: £6.00
• DHL Next Day Delivery: £9.00